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Customer Care

Return & Exchange

If there is a problem with your Sahzada order, contact our support team before sending any item back. We will review the request and explain the available next step based on the product condition, issue and stock availability.

Keep your order details ready Please keep your Order Number, checkout phone number and product details available when requesting return or exchange assistance.
Exchange Review Size or product exchanges are reviewed based on product condition and available stock.
Original Condition Keep the item unused, unwashed and in its original condition while your request is reviewed.
Contact First Do not send an item back without first receiving return or exchange instructions from Sahzada support.
01 · Eligibility

When an exchange or return may be considered

Sahzada support can review a request when there is a genuine product, size or delivery-related issue. Approval is not automatic and depends on the condition of the item and the details of the request.

  • The item should remain unused, unwashed and free from customer-caused damage.
  • Original tags, packaging and included accessories should be kept where applicable.
  • If you received the wrong item, wrong variant or a visibly defective product, contact support with your Order Number and clear details of the issue.
  • Size or color exchange depends on the requested replacement variant being available in stock.
02 · Not Eligible

Items that may not qualify

A request may be declined when the product no longer meets the condition required for resale or when the issue was caused after delivery.

  • Items that have been worn, washed, altered, stained, damaged or used after delivery.
  • Products with missing tags, missing included parts or significantly damaged original packaging when those are necessary for verification.
  • Requests where the order or item cannot reasonably be verified from the information provided.
  • A requested replacement item or variant that is no longer available in stock.
03 · Wrong / Defective Item

If Sahzada sent the wrong item or you find a product issue

Contact Sahzada support before returning anything. Share your Order Number, a description of the problem and, when useful, clear photos of the item and packaging. The support team will review the request and provide the appropriate next step.

Important: Please do not send a product to any address until Sahzada support confirms the return or exchange instructions.
04 · Delivery & Refund Handling

Charges and refunds are confirmed after review

Any delivery charge related to an approved exchange or return depends on the reason for the request and the resolution confirmed by Sahzada support. If a refund is approved, the refund method and processing details will be communicated directly to the customer.

For Cash on Delivery orders, support may need suitable payment details from the customer if a refund is approved. Do not share passwords, PINs or OTP codes.

05 · Request Process

How to request return or exchange assistance

01
Keep your Order Number ready You can find it on the order confirmation or Track Order page.
02
Contact Sahzada support Explain the issue and provide your order details, phone number and relevant photos when needed.
03
Wait for review and instructions Support will confirm whether the request is eligible and explain the available exchange, return or refund process.
04
Follow the confirmed process Use the return or exchange instructions provided by Sahzada and keep any delivery receipt until the case is completed.
Track Order Check the latest order status using Order Number and phone number.
Exchange Support Contact us before returning an item so we can review the request first.
Customer Care Send a message directly to the Sahzada support team from the Contact page.
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